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JournalsSubscriber Help/ServicesPortland Customer Services liability:Portland Customer Services is acting as an Agent for the owners of journals and shall not incur any liability in relation to the contract between the journal owner and the customer/subscriber. Portland Customer Services shall collect subscription monies on the journal owner's behalf. Claims:Claims for non-receipt must be made within 3 months of expected publication or on receipt of a subsequent issue. Claims received after this period will not be fulfilled.Claim online Visit the latest mailing date page to check whether the missing issue has been published Cancellations / Refunds:Cancellations accepted less single issue price for issues already sent except:Royal Society – in case of genuine error, reported within 30 days from receipt of first issue, any money paid will be refunded in full and the subscription cancelled. After this time no refund is allowed. Additional postage for priority delivery aims:Western Europe 2-3 days.Rest of World 5-7 days Delivery address:Subscription agents should supply the name and address of the subscriber even when delivery is through a consolidation address. To ensure online access please supply the Internet Protocol (IP) address where applicable.Change of address:Please complete the online change of address form or contact Portland Customer Services at the address below quoting your subscription reference number.Continuity:To ensure continuity of despatch of journals each year, payment should reach us by 1st December. Agents and booksellers are responsible for the continuity of orders placed through them.Terms of online access:Institutional prices for online subscriptions allow online access by authorized users on one contiguous campus community and network. Full terms and conditions of usage are available on the relevant journal website. Extended licences may be available for multi-campus, multi-office or consortium use. Please contact sales@portland-services.com for details.Value Added Tax (VAT):European Union: Clearly state your VAT number on all orders otherwise VAT may be charged at the appropriate national rate.VAT on electronic and ‘combined’ journals.VAT at 15% is due on supplies to subscribers within the UK, and to non-registered subscribers elsewhere in the EU. If in the EU, please state your VAT number.VAT on ‘Combined’ Journals is chargeable, at 15%, on a percentage of the total price.The relevant percentages differ according to the individual publisher and title, as follows:- BJ, BST, BAB, BOC, CS: 25% Where applicable the amount of VAT is shown in brackets. Our VAT number is GB 523 2392 69. Back Issues:All calendar year subscriptions include back issuesPayment:
Please make cheques payable to PORTLAND CUSTOMER SERVICES. Sterling Cheques must be drawn on UK banks, US Dollar cheques can be drawn on either US or UK banks and Euro cheques must be drawn on EU banks. Please note variations in agency discount.
We also accept payment by Visa, MasterCard and most major debit cards. Pay per view service:If you would like to access a paper to which you do not have access/a subscription you can view and download the PDF of the paper using the pay per view option. Terms:Cash with order or against proforma invoice. Payment may be made by bank transfer provided our reference number is quoted. Please contact us for bank details.Unless detailed otherwise on the price chart, prices are applicable in the following regions:
Euros (€) - for all European countries (excluding the UK) Please ensure you use the appropriate currency when ordering/renewing journal subscriptions. Frequently asked questions
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