The Royal Society
Senior Manager of the Royal Society Publishing, Charles Lusty, said, "We are delighted to be delegating our subscription fulfilment to Portland Customer Services who have a thorough understanding of our market sector, and have robust systems that are flexible enough to suit both our needs and those of our library and subscription agent clients. Outsourcing these labour-intensive processes will release staff and management time to focus on providing the best possible customer services to our subscribers."
Rhonda Oliver, Managing Director, Portland Press Ltd: "Portland Customer Services appreciates the importance of providing our clients with the information they need to run their businesses effectively. We do this via ORION, our bespoke online reporting interface, where clients can see all their customer and sales data in real time. The Royal Society, by choosing our global fulfilment service, has demonstrated its confidence in our staff and systems. Our company's goal is to become the leading supplier of choice for fulfilment to the not-for-profit sector and we look forward to a long and fruitful association with such a distinguished member of the scholarly publishing community."
This agreement brings the number of journals handled by Portland Customer Services to over 120 on behalf of 20 publishers. Portland Customer Services is the fulfilment and distribution arm of Portland Press Ltd. In addition to handling journal fulfilment, PCS also offers online journal hosting, book order processing, and membership fulfilment and conference registration on behalf of learned societies and publishers.
26 May 2006
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